Endpaper Labs LLC
Support
Last updated 29 July 2026
Write to us
hello@endpaperlabs.com reaches the studio and is read by a person. There is no ticket system, no bot and no queue position. It is a small studio, so it is simply us.
If your question is about one product in particular, its own support page is usually faster, because it can see your account.
What to include
You do not have to, but these three things turn most messages into a one-reply fix rather than three:
- which product, and whether you were on the web, an iPhone or iPad, or Android
- the email address on your account, if you have one
- what you expected to happen, and what happened instead
Billing, refunds and cancelling
Where you subscribed decides who can help, and it is worth knowing before you write:
- Bought inside an app on iPhone, iPad or Android, and Apple or Google is the merchant. Cancellations and refunds go through your App Store or Google Play subscriptions; we cannot issue those refunds ourselves, though we can help you find the right screen.
- Bought on the web and we are the merchant, through Stripe. Write to us and we can cancel or refund directly. Charges appear on a statement as ENDPAPER with the product name.
Deleting an account is self-service in every product, under Settings, and each product's privacy policy sets out exactly what that removes and what has to persist.
Security
If you think you have found a vulnerability, write to hello@endpaperlabs.com with enough detail to reproduce it, and please give us a chance to fix it before publishing. We have no bounty programme to offer, but we will credit you if you would like to be credited.
Press and everything else
Same address. Brand assets, product screenshots and the studio bookplate are available on request.